customer service > Customer Service - download WAS £44.50 now £22.00

Customer Service - download WAS £44.50 now £22.00 (M7001A)

 

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This training manual contains comprehensive trainer's notes; handouts, covering what is customer service, how to win customers and keep them, useful question types, listening to what the customer says, dealing with customers on the telephone, the value of customer complaints, 5 step approach for handling customer complaints, dealing with difficult customers; exercises and a powerpoint presentation  all ready to run a lively day on Customer Service.
Covers:
   - the importance of customer care
   - identifying how to achieve excellent customer service
   - identifying what customers really want
   - how to win customers and keep them
   - dealing with customers on the telephone
   - dealing with customer complaints
   - dealing with difficult customers

(28 pages)
(11 powerpoint slides)

THIS RESOURCE WILL BE SENT TO YOUR INBOX

ALL E-MATERIAL HAS TO BE PAID FOR WHEN ORDERING  (we accept any currency through PayPal) & WILL BE IN YOUR INBOX WITHIN 24 HOURS (PDF)

£22.00



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