bite size materials > Dealing with Irate People

Dealing with Irate People (ABC004A)

 

What does it cover?

Course materials include a set of trainer notes, slides and delegate handout covering:

  • Understand the nature of anger
  • Appreciate the relationship between level of anger and ability to reason
  • Apply a range of tips and tactics to handle irate people in a professional manner
  • Seek appropriate solutions to turn around the situation

The bite sized training session is designed to be interactive with discussion, formal input and completion/review of a case study.

What do I receive?

  • 6 colour slides in MS Powerpoint
  • 9 pages of comprehensive trainer notes (contained in the ‘Notes’ section of the slides)
  • 9-page delegate handout supplied in MS Word, to help delegates collect notes from your training session and to think about action planning as a result of the training.

A Copyright Waiver Licence is included in the price, so that course material may be adapted to suit your own/ organisational needs e.g. add your own logo; change the colour scheme of the slides; include extra material.

Duration

Allow up to one and a half hours to complete. The resource can be used as a ‘stand alone’ training session, or as part of a larger workshop on customer service.

£36.00



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