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This training manual is part of our very popular 'How To' Series, short training interventions when time is limited.
Develop Your Telephone Skills is aimed at staff or volunteers who answer the telephone as the majority of their work or volunteering.
It comes as a powerpoint presentation with trainers notes, exercises and handouts:
Covering how to...
- recognise and manage your telephone manner
- build rapport
- question and summarise
- take messages effectively
- deal with difficult callers
It can be run in a session lasting two and a half hours or three hours.
Price: £35.00
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